Thiago Gonçalves

Brazilian professional living in Mexico, I study the market to identify what the customer wants to purchase or settle debts before they even realize it. With 20 years of experience in credit and collections, people management, strategic planning, and operational controls, both in the Brazilian and Mexican markets. Increasingly focused on data analysis, statistics, big data, and digital customer service for greater efficiency in customer support and credit recovery. I leverage tools such as SQL Server and Python to enhance my studies and analyses. Always with a great team for the best results for the company.